Mind Map Studio
Jira & ConfluenceForge NativeKeyboard-first visual workspace for agile backlog decomposition
Service Level Agreement & Support Commitments
Enterprise-grade availability, transparent escalation pathways, and guaranteed incident resolution times.
Continuously validated across global Atlassian Cloud data centers.
L1 Critical severity incidents receive highest priority engineering triage during active business windows.
Incident Severity Matrix & Response Times
TIER L1 - L4Critical / Outage
Complete service outage or complete failure of Jira/Confluence integration blocking all users.
Major / Degraded
Core functionality impaired (e.g., node sync delays or Confluence macro rendering failures) with no immediate workaround.
Minor / Impairment
Non-critical feature issue, minor canvas glitch, or edge-case shortcut failure with acceptable workaround.
Inquiry / Feature Request
General support inquiry, configuration guidance, documentation clarification, or feature enhancement proposal.
Operational Commitments
- Guaranteed 99.9% uptime for Atlassian Forge application endpoints.
- End-to-end telemetry and error alerting via automated cloud monitors.
- Transparent incident post-mortems published within 72 hours of any L1 event.
- Zero external server dependency: uptime directly aligns with Atlassian Cloud platform availability.
Need Custom Vendor Verification or SLA?
Reach our security and engineering desk for compliance reviews or signed DPAs.